TERM & CONDITIONS
  • Goods sold are non-refundable, non-returnable and non-exchangeable unless you received an incorrect item(s) or any factory defected item(s) such as faulty zip, holes, and obvious stains, otherwise it will not be accepted for return.
  • Our packaging team is always carefully inspected before leaving our warehouse. 
  • Customers can return damaged/wrong/faulty items within 5 days of courier date for a refund/exchange of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.

PAYMENT METHOD

PAYMENT METHOD 1: IPAY88

  • If you wish to pay with your credit card in a safe manner, you may choose ipay88 which are secure payment gateways.
  • Customers must make payments online immediately after their purchases.
  • Once payment has been made by ipay88, we shall verify and update your order status from pending to processing, we shall inform you via email once your shipment was delivered.

PAYMENT METHOD 2: MANUAL BANK IN

Company Name  : ETERNITY EXCELLENCE SDN BHD
Bank  : MAYBANK
Account Number  : 5082 8930 2495

  • Payment must be made within 1-2 days of your order and notify us via email attached with your payment slip and information as below:
    Name:
    Your Purchase Orde No:
  • Within a day of completing your order, you will receive an email from us confirming your order.
    (Remarks: If you don’t see an email in your inbox, please check your junk/spam mailbox as well and mark it as safe.)

DELIVERY

  • We deliver via J&T Express. Courier rates are based on the total actual weight of the goods.
  • All shipping and handling fees are not negotiable and non-refundable. The Double Dorje reserves the right to alter, apply or waive the delivery and packaging charges at our absolute discretion.
  • The Double Dorje endeavors to get your item(s) shipped to you as soon as possible but we cannot guarantee to meet our scheduled delivery times on all occasions. Delivery times for suburban/remote areas in Malaysia may take longer time. Delivery times are indicative only and The Double Dorje does not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused as a consequence.
  • We will arrange to send your item(s) within 3 working days after payment received. We will always notify you if any delay prior to processing your payment or delivery.
  • All risk of damage or loss is transferred to you upon dispatch of the item(s) to the advised mailing address. The Doble Dorje undertakes to provide adequate packaging and a reliable delivery service but is not responsible for any damage or loss of your purchase in transit, nor does The Double Dorje insure against loss or damage of your purchase in transit.
  • Shipping returned caused by incorrect address provided by customer, buyers will have to pay the shipping fees again for item(s) to be re-sent.
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